Minnesota renters call our tenant hotline to get free legal advice on their rental housing problems from attorneys and volunteers. In 2023 we advised over 20,000 renter households. Attorneys and volunteers give legal and practical advice on issues like evictions, security deposits, repairs, leases, bed bugs, and more. Our advice helps Minnesota tenants save money in wrongfully withheld security deposits, fees, and more.
We can only provide this critical service with your help. Volunteers are what make HOME Line’s hotline a successful and effective program.
The hotline is available from 9 a.m. to 6 p.m. Monday through Thursday, and 9 a.m. to 3 p.m. on Friday. HOME Line volunteers usually spend three-hour shifts answering questions and returning calls.
Experience in the following areas is helpful:
- Some history of leasing an apartment.
- Strong interpersonal and communication skills.
- Ability to analyze tenant issues through a landlord/tenant law lens, and promptly advise callers with information that is appropriate and accurate for their situation.
- Ability to professionally and emotionally manage calls that can sometimes be stressful.
- Good judgment and willingness to ask for assistance in advising callers when needed.
- Individuals fluent in a second language are strongly encouraged to apply. Hmong, Somali, and Spanish skills are especially helpful.
Expectations for volunteering:
- Attend HOME Line Tenant/Landlord Law Training.
- Have availability for a 3 hour shift during our office hours Mon-Thu 9-6, Fri 9-3
- Commit to a minimum of 50 volunteer hours.
- Observe client confidentiality.
Application Process:
To submit a resume or work history, along with a letter of interest by email to:
Erik Vegel
Volunteer Coordinator
erikv@homelinemn.org