We just finished September and are comparing the third quarter of 2023 to the third quarter of 2024. In general, the tenant hotline took more new calls/emails during this time than last year—an 8% increase (5,439 for third quarter, 2024).
Here are the top 10 contact reasons for the last quarter, compared to 2023.
| Contact Reason | Number of Contacts | Change from 3rd Qtr 2023 |
|---|---|---|
| 1. Repairs | 1634 | + 24% |
| 2. Evictions | 1246 | – 7% |
| 3. Security Deposits | 632 | + 14% |
| 4. Break Lease | 493 | + 15% |
| 5. Landlord Notice to Vacate | 351 | – 18% |
| 6. Lease Questions | 346 | + 15 |
| 7. Privacy Intrusion | 224 | + 12% |
| 8. Fees | 203 | – 1% |
| 9. Financial Aid | 189 | – 4% |
| 10. Tenant Notice to Landlord | 173 | + 8% |
Repair contacts are higher this year than last, even though repair contacts are historically the most common reason tenants contact HOME Line. Three of our four top categories show double-digit percentage increases over 2023’s third quarter. Eviction contacts are the exception and are down compared to 2023, still likely affected by the new 14-day written notice requirement Landlords give before they can file a non-payment of rent eviction.
We continue to see a steady increase in contacts in Spanish, Somali, and Hmong with an 11% increase in contacts in those languages this year versus the third quarter of last year.
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