We received 1,854 new contacts (emails plus calls) to the tenant hotline in August, a 2% increase over last August. Our total contacts (new plus follow-ups) were up even more—11% over last August with 3,533 total contacts. We remain on pace to surpass last year’s numbers, with new contacts up over 8% and total contacts […]
By every metric, July was the busiest month in the 34-year history of HOME Line’s tenant hotline.
We set a monthly record for new contacts (emails and calls): 2,115. We set a monthly record for follow-up contacts: 1,968. We set a monthly record for total contacts (new plus follow-ups): 4,083. Two of these records only lasted a month—in June, we set records for follow-up and total contacts. The record for new contacts […]
Midyear Milestone: Our Busiest June Ever
This was our busiest June ever on the hotline for all three of our metrics for tracking contacts (calls plus emails). We set all-time June records for new, follow-up, and total contacts, with 3,945 total contacts—the new all-time record for any month, eclipsing the previous record set in August 2023. For the year, we are […]
May Hotline Trends: Repairs Rise, Demand Remains High
This was our busiest May ever for both new contacts (1,700) and total contacts (3,211), which includes follow-ups. For new contacts, we were up an astounding 23% over May 2025. We’re nearly 8% above last year’s record pace for new contacts through the first five months of the year. Here are the top 10 reasons […]
April Brings Record Tenant Hotline Activity
This was the tenant hotline’s busiest April ever. We set records for new, follow-up, and total calls/emails for April. There was a 15% increase in total client contacts over last April, with 3,489 this year. That’s our third-highest monthly total ever, which is more than a little surprising for April (only 30 days—not a summer/heavy […]
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