This was our busiest May ever for both new contacts (1,700) and total contacts (3,211), which includes follow-ups. For new contacts, we were up an astounding 23% over May 2025. We’re nearly 8% above last year’s record pace for new contacts through the first five months of the year. Here are the top 10 reasons […]

This was the tenant hotline’s busiest April ever. We set records for new, follow-up, and total calls/emails for April. There was a 15% increase in total client contacts over last April, with 3,489 this year. That’s our third-highest monthly total ever, which is more than a little surprising for April (only 30 days—not a summer/heavy […]

The tenant hotline has just finished the first quarter of 2026, and new contacts (calls plus emails) were up 2.8% over 2025—which turned out to be our busiest year ever for new contacts. Here are the top 15 reasons for contacts for the first quarter compared to the first quarter in 2025. Evictions remain firmly […]

We just had our busiest February ever, both for new contacts (calls and emails) and total contacts (including follow-ups). This is the third straight busiest year-to-year month for new contacts. In December, January, and February, we set all-time marks for new contacts in each month. Here are the top 10 reasons for contacts last month […]

January 2026 was our busiest month ever for new contacts (emails and calls combined): 2,095. This is the sixth time since 2022 that we’ve reset this high bar. The previous high mark was last July (2,065), and prior to that it was last January (2,045). As mentioned last month, this follows our busiest year for […]