August, 2023 set a new all-time record for total calls in a month (3,593 calls), topping the previous record from August, 2022 (3,550). Summer has typically trended as our busiest time of the calendar year as that’s when tenants move in/move out and things like security deposit disputes spike then.
This is also the 31st month of our year-to-year record totals for each month. This August was our busiest August ever for total calls (new plus follow-up calls). July was our busiest July ever, etc. This trend goes all the way back to January 2021.
Here are the top 10 reasons for calls last month along with the percentage difference from our totals for July of this year.
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