While September saw a slight dip in tenant hotline calls as compared to September 2022, October was our busiest October ever. This year we took 1,885 new calls, a whopping 16% increase over last October’s record of 1,588 calls. We remain on pace to eclipse last year’s total new call volume, running about 2% over last year’s record pace.
Our total call volume (new plus follow-up calls) is still 7% over last year’s record pace of slightly over 35,000 total calls.
Here are the top 10 reasons for calls last month with the percentage difference compared to September. Note that repairs took the top spot for only the 2nd time this year, displacing evictions, which has been the top reason for calls most of the year.
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