This last month was, once again, the tenant hotline’s busiest November ever. This has been true all year (back to November of 2021). Last month, we had 1,472 new calls and 3,142 total calls (new plus follow-up calls). November was our busiest month ever for follow-ups, slightly eclipsing October 2022. This is very surprising since November had three fewer working days than October this year. Looking at total call volume: November was our 4th busiest month ever.What’s driving this increase in calls? In short, it’s the same answer we’ve seen for most of this year; eviction calls are way up. Last November, we had 225 calls about evictions, this year it remains our top issue: up to 491. Here are the top 10 reasons for calls in November.
We’re seeing our annual seasonal shifting of calls happening as well. Heat calls are making their first appearance since last winter in the top 10 reasons for calls while Security Deposits calls have dropped to the 5th spot from the #3 position throughout the warm-weather ‘move-out’ months.
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