This November was the hotline’s busiest for new contacts (calls & emails) ever . Last year we had 1,461 new contacts in November while this year, we had 1,583, a 7% increase. Here are the top 10 reasons for calls in November, compared to November, 2023. Contact Reason Number of Contacts Change from Nov. ’23 […]
Hotline remains on track to top 20,000 contacts again in 2024
October was another busy month for the hotline. We took slightly fewer calls/emails in October (2,929 total) than in September of this year—about a 5% drop. There were 1,664 new calls/emails in October and we remain on pace to potentially top 20,000 for the calendar year, repeating last year’s accomplishment. Here are the top 10 […]
Tenant hotline took more new calls/emails during third quarter 2024 than third quarter 2023
We just finished September and are comparing the third quarter of 2023 to the third quarter of 2024. In general, the tenant hotline took more new calls/emails during this time than last year—an 8% increase (5,439 for third quarter, 2024). Here are the top 10 contact reasons for the last quarter, compared to 2023. Contact […]
Last month the Hotline saw a 5% increase in Contacts from August 2023
New calls/emails for August eclipsed the total for August last year. This August, we had 1,943 new contacts compared to 1,860 last year, a 5% increase over last August. Here are the top 10 reasons for calls last month, compared to August, 2023. Contact Reason Number of Contacts Change from Aug. ’23 1. Repairs 584 […]
HOME Line has busiest July ever for new calls/emails
This was our busiest July ever for new calls/emails—we helped 1,794 tenant households throughout Minnesota, eclipsing last July’s 1,775 total. This was our 5th busiest month of all-time for new calls. Here are the top 10 reasons for calls last month, compared to July, 2023. Contact Reason Number of Contacts Change from July ‘23 1. […]
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