This was our busiest July ever for new calls/emails—we helped 1,794 tenant households throughout Minnesota, eclipsing last July’s 1,775 total.  This was our 5th busiest month of all-time for new calls. Here are the top 10 reasons for calls last month, compared to July, 2023. Contact Reason Number of Contacts Change from July ‘23 1.  […]

We’ve gone a full half-year on the tenant hotline and have some interesting statistics to share. 2023 was our busiest year in HOME Line history for contact volume so it is unsurprising that tenant hotline client interactions (primarily calls and emails) are down from last year’s halfway-point totals. In 2024 thus far we’ve advised 5% […]

Last month was our busiest May ever on the tenant hotline. We set a record for both new and total contacts (calls and emails) from renter households. Staff advised 1,647 new contacts, a 13% increase over last May, connecting with tenants 3,130 times last month. Here are the top 10 topics that clients contacted the […]

Last month was our busiest April ever on the tenant hotline. We set records in new contacts (calls and emails) from renter households; 1,537 new contacts, a 6% increase over last April and 1,400 follow-ups, a 9% increase over last year’s pace. Here are the top 10 topics that clients contacted the hotline about this […]