We’ve gone a full half-year on the tenant hotline and have some interesting statistics to share. 2023 was our busiest year in HOME Line history for contact volume so it is unsurprising that tenant hotline client interactions (primarily calls and emails) are down from last year’s halfway-point totals. In 2024 thus far we’ve advised 5% […]

Last month was our busiest May ever on the tenant hotline. We set a record for both new and total contacts (calls and emails) from renter households. Staff advised 1,647 new contacts, a 13% increase over last May, connecting with tenants 3,130 times last month. Here are the top 10 topics that clients contacted the […]

Last month was our busiest April ever on the tenant hotline. We set records in new contacts (calls and emails) from renter households; 1,537 new contacts, a 6% increase over last April and 1,400 follow-ups, a 9% increase over last year’s pace. Here are the top 10 topics that clients contacted the hotline about this […]

In the first quarter of 2024, HOME Line advised 4,939 new clients and fielded 3,419 follow-ups for a total of 8,358 total client interactions. During the quarter we reviewed documents/leases/photos for over 1,700 clients.  66% of our clients identified as female and over 48% identified as BIPOC. Here are the top 10 topics that clients […]

In February HOME Line advised 1,411 new clients, and fielded 1,240 follow-up client contacts for a total of 2,651 renter households advised throughout the state of Minnesota.  Here are the top 10 reasons that clients contacted us this February compared to February 2023. The most notable difference in  February 2024 vs February 2023 was evictions. […]