We had a slight decrease in contacts (calls and emails) to the tenant hotline in August 2025 compared to August 2024—6% fewer calls. This comes right after the busiest month on record for new calls. Why did the numbers go down? It’s hard to say for sure, but we “lost” the last two days of […]
July Hotline Demand Surges Past Previous Record
July set a record for new calls/emails on the tenant hotline with 2,065 contacts. This eclipses a record set earlier this year in January. We remain well ahead of last year’s pace, with a 6% increase in both new and total contacts (follow-ups plus new).Here are the top 10 reasons tenants contacted us in July […]
Our Busiest Summer Yet: A Record Month on the Tenant Hotline
Last month, we mentioned that summer is our busiest time of the year on the hotline because of a seasonal surge in security deposit cases.But we didn’t expect this level of busy. In July, we set a new all-time record for the hotline for new contacts (calls and emails). In the hotline’s 33-year existence, this […]
Midyear Hotline Contacts Trend 4% Higher in 2025
We’re halfway through 2025 and we’ll compare the first 6 months of 2024 to 2025’s results. We had 10,020 new contacts (emails and calls) this year, a 4% increase over 2024. We’re also up for total contacts (new, plus follow-ups). This year, we’re at 17,926 for the halfway point, up 5% over 2024. Here are […]
Summer is the tenant hotline’s busiest time. Here’s why, and how you can help.
Every summer, we see a spike in Security Deposit calls to the tenant hotline. Most landlords charge a full-months rent (or more) for a security deposit. The vast majority of our clients are, as defined by HUD, low income. The return of these deposits are a key part of making thousands of MN families budgets […]
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