August, 2023 set a new all-time record for total calls in a month (3,593 calls), topping the previous record from August, 2022 (3,550). Summer has typically trended as our busiest time of the calendar year as that’s when tenants move in/move out and things like security deposit disputes spike then. This is also the 31st […]
Hotline Call Volume Up 12% From 2022
July, 2023 was yet another incredibly busy month for the tenant hotline. We took 3,307 total calls (new plus follow-up calls) last month, a 7% increase over July, 2022. For the year, the hotline has taken 12% over the 2022 total through July. While new calls are up 3% for the year (and last year […]
First Half of 2023 Hotline’s Busiest Six Months Ever
The first half of 2023 was the tenant hotline’s busiest half-year ever for new calls, follow-up calls and total calls. We’re on pace to top 20,000 new calls for 2023, a startling number that demonstrates how much Minnesota renters have grown to rely on this service. Evictions remain the biggest reason for our increased work. […]
May 2023 Hotline Update: Call Totals Up 14% over Last Year
Last month the tenant hotline took, once again, a record number of total calls for that month. It was our busiest May ever. We took 2,992 total calls (new plus follow-ups), topping last May’s total of 2,807. For the year, we’re up 2,180 calls total over last year’s total at this time, a 14% increase […]
April 2023 Hotline Update: Call Volume still up over 2022 numbers
We’re 1/3 of the way through 2023, and the tenant hotline continues on its record pace. This month, we’ll focus on total calls, which means new calls plus follow-up calls. So far, in 2023, we’ve taken 12,165 total calls compared to 10,170 calls at this point in 2022—a 16% increase in total call volume over […]
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