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August 2023 Sets New All-Time Record for Total Calls in a Month

September 6, 2023 by Mike Vraa Leave a Comment

August, 2023 set a new all-time record for total calls in a month (3,593 calls), topping the previous record from August, 2022 (3,550). Summer has typically trended as our busiest time of the calendar year as that’s when tenants move in/move out and things like security deposit disputes spike then. This is also the 31st […]

Filed Under: Newsletter, Tenant Hotline

Hotline Call Volume Up 12% From 2022

August 7, 2023 by Mike Vraa Leave a Comment

July, 2023 was yet another incredibly busy month for the tenant hotline. We took 3,307 total calls (new plus follow-up calls) last month, a 7% increase over July, 2022.  For the year, the hotline has taken 12% over the 2022 total through July.  While new calls are up 3% for the year (and last year […]

Filed Under: Newsletter, Tenant Hotline

First Half of 2023 Hotline’s Busiest Six Months Ever

July 6, 2023 by Mike Vraa 1 Comment

The first half of 2023 was the tenant hotline’s busiest half-year ever for new calls, follow-up calls and total calls. We’re on pace to top 20,000 new calls for 2023, a startling number that demonstrates how much Minnesota renters have grown to rely on this service. Evictions remain the biggest reason for our increased work. […]

Filed Under: Tenant Hotline

May 2023 Hotline Update: Call Totals Up 14% over Last Year

June 5, 2023 by Mike Vraa Leave a Comment

Last month the tenant hotline took, once again, a record number of total calls for that month. It was our busiest May ever.  We took 2,992 total calls (new plus follow-ups), topping last May’s total of 2,807. For the year, we’re up 2,180 calls total over last year’s total at this time, a 14% increase […]

Filed Under: Newsletter, Tenant Hotline Tagged With: HOME Line Services

April 2023 Hotline Update: Call Volume still up over 2022 numbers

May 8, 2023 by Mike Vraa 2 Comments

We’re 1/3 of the way through 2023, and the tenant hotline continues on its record pace.  This month, we’ll focus on total calls, which means new calls plus follow-up calls.  So far, in 2023, we’ve taken 12,165 total calls compared to 10,170 calls at this point in 2022—a 16% increase in total call volume over […]

Filed Under: Newsletter, Tenant Hotline

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HOME Line
8011 34th Ave S, Suite #126
Bloomington, MN 55425

HOME Line is a tax-exempt non-profit organization under Internal Revenue Code § 501(c)(3).

Our EIN is 41-1941115.

The original content within this website is © 1992–2025 HOME Line.