We’re 1/3 of the way through 2023, and the tenant hotline continues on its record pace.  This month, we’ll focus on total calls, which means new calls plus follow-up calls.  So far, in 2023, we’ve taken 12,165 total calls compared to 10,170 calls at this point in 2022—a 16% increase in total call volume over […]

This was, by far, the hotline’s busiest February ever.  This isn’t anything new—we’ve been setting record monthly call volume numbers for a long time now. We track three levels of call volume at HOME Line. The first is new calls—a new caller or a new issue from a prior caller. The second is follow-up calls—where […]

January was our highest new-call volume month in history (2,037 calls), eclipsing August, 2022 (2008 calls)—the only other month we’ve gone over 2,000 new calls in a month. Here are the top 10 call reasons in January: Evictions remained at the top spot, which has been true for several months. As mentioned in past newsletters, […]

Since we just finished 2022, we’re looking at the 12-month totals for the hotline. Last year we shattered all of our call volume records, each of which were set in 2021. Here are 2022’s numbers along with the past records for perspective on how massive the increase was in call volume: New Calls Follow-up Calls […]