This was, by far, the hotline’s busiest February ever.  This isn’t anything new—we’ve been setting record monthly call volume numbers for a long time now. We track three levels of call volume at HOME Line. The first is new calls—a new caller or a new issue from a prior caller. The second is follow-up calls—where […]

January was our highest new-call volume month in history (2,037 calls), eclipsing August, 2022 (2008 calls)—the only other month we’ve gone over 2,000 new calls in a month. Here are the top 10 call reasons in January: Evictions remained at the top spot, which has been true for several months. As mentioned in past newsletters, […]

Since we just finished 2022, we’re looking at the 12-month totals for the hotline. Last year we shattered all of our call volume records, each of which were set in 2021. Here are 2022’s numbers along with the past records for perspective on how massive the increase was in call volume: New Calls Follow-up Calls […]

This last month was, once again, the tenant hotline’s busiest November ever. This has been true all year (back to November of 2021).  Last month, we had 1,472 new calls and 3,142 total calls (new plus follow-up calls). November was our busiest month ever for follow-ups, slightly eclipsing October 2022. This is very surprising since […]