This was the tenant hotline’s busiest September ever, with 1,661 new calls and 1,385 follow-up calls, for a total of 3,046 calls. Last September (the previous record) was only 2,563 calls. As of the end of September, the hotline has actually taken more total calls this year than we did in all of 2021. For […]
The tenant hotline continues streak of record month-over-month call volume
The tenant hotline continues our streak of record month-over-month call volume. This was our busiest August—we just had our busiest July, etc. all the way back to last October. In August, we took 2,008 new calls and 1,542 follow-up calls for a total of 3,550 total calls, all higher than our records from June of […]
Tenant Hotline Statistics—First Half of 2022
Continuing our series of posts outlining how many Minnesota renters are contacting our free and confidential legal hotline, and about what topics, below is an overview of the first half of 2022. Previous 2022 month reviews are here: May, April, March, February. 2021 was the tenant hotline’s busiest year on record. However, we are on […]
Tenant Hotline Statistics for February 2022
The Tenant Hotline keeps track of a lot of statistics from our callers in our database, which has advised over 277,000 total new calls since beginning in 1992. One of the key stats we keep are the issues that the tenants call us about. Here are the top 10 reasons why tenants contacted us in […]
HOME Line Helps Renters in Distress; Navigating Shifting Situations and Laws Throughout 2021
2021 was HOME Line’s busiest year on our tenant hotline with a record number of calls/interactions and time spent with clients, nearly doubling from the previous year. Also, attendance numbers at HOME Line trainings and presentations shattered previous records as the community seeks to learn how to navigate shifting situations and laws. Audiences recognize HOME […]
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