This was, by far, the hotline’s busiest February ever. This isn’t anything new—we’ve been setting record monthly call volume numbers for a long time now. We track three levels of call volume at HOME Line. The first is new calls—a new caller or a new issue from a prior caller. The second is follow-up calls—where […]
Call Volume and Speech Attendance at Record Numbers
January was our highest new-call volume month in history (2,037 calls), eclipsing August, 2022 (2008 calls)—the only other month we’ve gone over 2,000 new calls in a month. Here are the top 10 call reasons in January: Evictions remained at the top spot, which has been true for several months. As mentioned in past newsletters, […]
What do you use your Renter’s Credit for?
Renter’s Property Tax Refund program, often known as Renter’s Credit, is a tax refund issued to many low- and moderate-income tenants in Minnesota. According to the Minnesota Budget Project, “The Renters’ Credit is a property tax refund for … renters whose property taxes are considered high for their income level. It refunds a portion of […]
HOME Line’s Hotline Has Busiest Year Ever
Since we just finished 2022, we’re looking at the 12-month totals for the hotline. Last year we shattered all of our call volume records, each of which were set in 2021. Here are 2022’s numbers along with the past records for perspective on how massive the increase was in call volume: New Calls Follow-up Calls […]
Declaring Renters’ Rights to a Safe, Secure, Healthy, and Comfortable Home
What do we think of when we think of “home?” It’s where family and loved ones are. It is a place of comfort, privacy, and safety. A sanctuary and last refuge. A place that is uniquely our own. We know that when we go home, we will have a place to relax, rest, and live […]
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