HOME Line’s statewide tenant hotline remained historically busy in May. Prior to this year our busiest May was in 2019 when we had 1,317 client interactions (calls or emails). This year we’ve had 1,604 new client interactions. When including follow-up client interactions, last month HOME Line had 2,807 client interactions with tenants, a 63% increase […]
Tenant Hotline Statistics for April 2022
HOME Line’s statewide tenant hotline remained historically busy in April. Looking at our total volume of client interactions (new clients as well as follow-up interactions with previous clients—by phone and/or email), we’ve had 10,170 client interactions through April 30, a 71% increase over 2021, which turned out to be our busiest year ever to date. […]
Tenant Hotline Statistics for February 2022
The Tenant Hotline keeps track of a lot of statistics from our callers in our database, which has advised over 277,000 total new calls since beginning in 1992. One of the key stats we keep are the issues that the tenants call us about. Here are the top 10 reasons why tenants contacted us in […]
Renters Share Why More Emergency Rental Assistance Is Needed
HOME Line’s main program is a free and confidential legal hotline for renters that has advised over 277,000 households since opening 30 years ago. Each month, in particular since the pandemic began, we’ve been taking around 1,500 calls per month. In January alone we had over a 50% increase in clients as compared to January […]
HOME Line Helps Renters in Distress; Navigating Shifting Situations and Laws Throughout 2021
2021 was HOME Line’s busiest year on our tenant hotline with a record number of calls/interactions and time spent with clients, nearly doubling from the previous year. Also, attendance numbers at HOME Line trainings and presentations shattered previous records as the community seeks to learn how to navigate shifting situations and laws. Audiences recognize HOME […]
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