The tenant hotline’s calls/emails were the 2nd highest totals since opening in 1992, only down slightly in 2024 from 2023’s record numbers. Over the last two years, we averaged over 20,000 calls per year. In 2024, we took 19,933 new calls compared to 20,086 in 2023, a less than 1% decrease.  Follow-ups were also our […]

This November was the hotline’s busiest for new contacts (calls & emails) ever . Last year we had 1,461 new contacts in November while this year, we had 1,583, a 7% increase. Here are the top 10 reasons for calls in November, compared to November, 2023. Contact Reason Number of Contacts Change from Nov. ’23 […]

October was another busy month for the hotline. We took slightly fewer calls/emails in October (2,929 total) than in September of this year—about a 5% drop. There were 1,664 new calls/emails in October and we remain on pace to potentially top 20,000 for the calendar year, repeating last year’s accomplishment. Here are the top 10 […]