We had a slight drop in tenant contacts (calls and emails) in May (1,385 new contacts) versus May, 2024 (1,643 new contacts). This happened for a couple reasons. First, May 31 was on a weekend this year. The last day of a calendar month (especially a summer month when move outs are high) is our […]
April Hotline Volume up 8% from 2024
We’re a third of the way through 2025, and the tenant hotline is on pace for its highest yearly call volume ever. So far in 2025 we’ve been contacted (via email or phone) by 6,967 renter households, an 8% increase over 2024. Our total contacts (new plus follow-ups) are also at a record level. with […]
First Quarter Contacts Increased in 8 of Top 10 Categories
We’ve finished the first quarter of 2025, and the number of calls and emails are up on the hotline. For new contacts, we’re up 8% over 2024 and for total contacts (new and follow-up), we’ve seen a 9% increase over last-year’s total. Here are the top 10 reasons for contacts in the first quarter of […]
Contacts to Hotline increased 12% in February from 2024
Another big month for calls/emails to the tenant hotline with a 12% increase in new contacts over February 2024. Here are the top 10 contact reasons for February, compared to February, 2024. Contact Reason Number of Contacts Change from Feb. ’24 1. Evictions 447 + 30% 2. Repairs 442 + 20% 3. Break Lease 142 […]
Hotline Contacts sets all-time highest record in January 2025
This January set the all-time highest mark for new calls/emails (2,050) to the tenant hotline in any month, eclipsing last January’s 2,043. Here are the top 10 reasons for contacts in January, compared to January, 2025. Contact Reason Number of Contacts Change from Jan ’24 1. Evictions 590 + 17% 2. Repairs 587 + 4% […]
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