October continued the torrid pace for call/email volume on the hotline. We set an October record for total contacts (new plus follow-up) with 3,482, surpassing our prior record (2023) of 3,235, representing a 7% increase over our previous busiest October ever. We continue to be on pace to shatter our annual records for new, follow-up, […]

We received 1,854 new contacts (emails plus calls) to the tenant hotline in August, a 2% increase over last August. Our total contacts (new plus follow-ups) were up even more—11% over last August with 3,533 total contacts. We remain on pace to surpass last year’s numbers, with new contacts up over 8% and total contacts […]

This was our busiest May ever for both new contacts (1,700) and total contacts (3,211), which includes follow-ups. For new contacts, we were up an astounding 23% over May 2025. We’re nearly 8% above last year’s record pace for new contacts through the first five months of the year. Here are the top 10 reasons […]

This was the tenant hotline’s busiest April ever. We set records for new, follow-up, and total calls/emails for April. There was a 15% increase in total client contacts over last April, with 3,489 this year. That’s our third-highest monthly total ever, which is more than a little surprising for April (only 30 days—not a summer/heavy […]