For the first time, the tenant hotline took over 20,000 NEW CALLS in one year. 2023 was the third straight year the hotline set a record for both new calls and follow-up calls. 20K is a massive number, especially considering where HOME Line began in 1992. From 1992-2001, HOME Line averaged 4,200 new calls per […]

November was another busy month on the tenant hotline. We remain on a record pace for the year for both new and total calls. We’ve already taken more follow-up calls this year than through all of 2022. We have also already set a new yearly record for clients advised on our Somali, Spanish, and Hmong […]

While September saw a slight dip in tenant hotline calls as compared to September 2022, October was our busiest October ever. This year we took 1,885 new calls, a whopping 16% increase over last October’s record of 1,588 calls. We remain on pace to eclipse last year’s total new call volume, running about 2% over […]

This month, we’ll look at the results for the last quarter of calls on the tenant hotline, comparing it to the same quarter in 2022. In the third quarter of 2022, we took 5,448 new calls.  For 2023, we had a total of 5,046 new calls for the same time period. We remain on pace […]

August, 2023 set a new all-time record for total calls in a month (3,593 calls), topping the previous record from August, 2022 (3,550). Summer has typically trended as our busiest time of the calendar year as that’s when tenants move in/move out and things like security deposit disputes spike then. This is also the 31st […]