Last month the tenant hotline took, once again, a record number of total calls for that month. It was our busiest May ever. We took 2,992 total calls (new plus follow-ups), topping last May’s total of 2,807. For the year, we’re up 2,180 calls total over last year’s total at this time, a 14% increase […]
April 2023 Hotline Update: Call Volume still up over 2022 numbers
We’re 1/3 of the way through 2023, and the tenant hotline continues on its record pace. This month, we’ll focus on total calls, which means new calls plus follow-up calls. So far, in 2023, we’ve taken 12,165 total calls compared to 10,170 calls at this point in 2022—a 16% increase in total call volume over […]
Help Oppose Cuts and Increase Funding for Affordable Housing and Homelessness Prevention
Oppose cuts. Increase investments in affordable housing and homelessness. In its hoUSed Campaign advocacy toolkit: “Oppose Dramatic Cuts to Federal Investments in Affordable Housing,” the National Low-Income Housing Coalition (NLIHC) urges Congress to oppose cuts to federal investments in affordable housing and homelessness and instead provide the highest level of funding possible to serve more […]
Calls 14% Higher in First Quarter 2023
The first quarter of 2023 is over and we have, once again, record call volume on the tenant hotline. 2022 was, by far, the busiest year for calls in HOME Line’s history. 2023 is shaping up to be even more massive, with 5,467 calls in the first quarter, a 14% increase over last year’s record […]
More Than Two Years of Record Setting Call Volumes
This was, by far, the hotline’s busiest February ever. This isn’t anything new—we’ve been setting record monthly call volume numbers for a long time now. We track three levels of call volume at HOME Line. The first is new calls—a new caller or a new issue from a prior caller. The second is follow-up calls—where […]
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