The tenant hotline reached a major milestone in September—we’ve now advised over 350,000 renter households since opening! As we move through 2025, we’re 75% of the way through the year and remain on pace for a record number of new contacts (emails and calls), up 3% compared to 2024. So far, 15,574 tenant households have […]

July set a record for new calls/emails on the tenant hotline with 2,065 contacts. This eclipses a record set earlier this year in January. We remain well ahead of last year’s pace, with a 6% increase in both new and total contacts (follow-ups plus new).Here are the top 10 reasons tenants contacted us in July […]

We’re halfway through 2025 and we’ll compare the first 6 months of 2024 to 2025’s results. We had 10,020 new contacts (emails and calls) this year, a 4% increase over 2024. We’re also up for total contacts (new, plus follow-ups). This year, we’re at 17,926 for the halfway point, up 5% over 2024. Here are […]

We had a slight drop in tenant contacts (calls and emails) in May (1,385 new contacts) versus May, 2024 (1,643 new contacts). This happened for a couple reasons. First, May 31 was on a weekend this year. The last day of a calendar month (especially a summer month when move outs are high) is our […]