October was another busy month for the hotline. We took slightly fewer calls/emails in October (2,929 total) than in September of this year—about a 5% drop. There were 1,664 new calls/emails in October and we remain on pace to potentially top 20,000 for the calendar year, repeating last year’s accomplishment. Here are the top 10 […]

This was our busiest July ever for new calls/emails—we helped 1,794 tenant households throughout Minnesota, eclipsing last July’s 1,775 total.  This was our 5th busiest month of all-time for new calls. Here are the top 10 reasons for calls last month, compared to July, 2023. Contact Reason Number of Contacts Change from July ‘23 1.  […]

We’ve gone a full half-year on the tenant hotline and have some interesting statistics to share. 2023 was our busiest year in HOME Line history for contact volume so it is unsurprising that tenant hotline client interactions (primarily calls and emails) are down from last year’s halfway-point totals. In 2024 thus far we’ve advised 5% […]

Last month was our busiest May ever on the tenant hotline. We set a record for both new and total contacts (calls and emails) from renter households. Staff advised 1,647 new contacts, a 13% increase over last May, connecting with tenants 3,130 times last month. Here are the top 10 topics that clients contacted the […]