We’ve finished the first quarter of 2025, and the number of calls and emails are up on the hotline. For new contacts, we’re up 8% over 2024 and for total contacts (new and follow-up), we’ve seen a 9% increase over last-year’s total. Here are the top 10 reasons for contacts  in the first quarter of […]

Another big month for calls/emails to the tenant hotline with a 12% increase in new contacts over February 2024. Here are the top 10 contact reasons for February, compared to February, 2024. Contact Reason Number of Contacts Change from Feb. ’24 1. Evictions 447 + 30% 2. Repairs 442 + 20% 3. Break Lease 142 […]

This January set the all-time highest mark for new calls/emails (2,050) to the tenant hotline in any month, eclipsing last January’s 2,043. Here are the top 10 reasons for contacts in January, compared to January, 2025. Contact Reason Number of Contacts Change from Jan ’24 1. Evictions 590 + 17% 2. Repairs 587 + 4% […]

The tenant hotline’s calls/emails were the 2nd highest totals since opening in 1992, only down slightly in 2024 from 2023’s record numbers. Over the last two years, we averaged over 20,000 calls per year. In 2024, we took 19,933 new calls compared to 20,086 in 2023, a less than 1% decrease.  Follow-ups were also our […]