The tenant hotline saw an 18% decrease in new contacts (both phone call inquiries and email inquiries) in November 2025 as compared to November 2024. There was a 7% decrease in total contacts (new plus follow-ups) for the same time period. Despite this, the hotline remains on pace to reach yet another record for new […]

The tenant hotline saw a 5% increase in new contacts (calls plus emails) in October 2025 over October 2024.We also remain on pace to set an all-time record for new contacts in a year. In 9 of our top 10 reasons why tenants call us, we saw an increase in contacts this October compared to […]

The tenant hotline reached a major milestone in September—we’ve now advised over 350,000 renter households since opening! As we move through 2025, we’re 75% of the way through the year and remain on pace for a record number of new contacts (emails and calls), up 3% compared to 2024. So far, 15,574 tenant households have […]

July set a record for new calls/emails on the tenant hotline with 2,065 contacts. This eclipses a record set earlier this year in January. We remain well ahead of last year’s pace, with a 6% increase in both new and total contacts (follow-ups plus new).Here are the top 10 reasons tenants contacted us in July […]