Last month was our busiest April ever on the tenant hotline. We set records in new contacts (calls and emails) from renter households; 1,537 new contacts, a 6% increase over last April and 1,400 follow-ups, a 9% increase over last year’s pace. Here are the top 10 topics that clients contacted the hotline about this […]

In the first quarter of 2024, HOME Line advised 4,939 new clients and fielded 3,419 follow-ups for a total of 8,358 total client interactions. During the quarter we reviewed documents/leases/photos for over 1,700 clients.  66% of our clients identified as female and over 48% identified as BIPOC. Here are the top 10 topics that clients […]

In February HOME Line advised 1,411 new clients, and fielded 1,240 follow-up client contacts for a total of 2,651 renter households advised throughout the state of Minnesota.  Here are the top 10 reasons that clients contacted us this February compared to February 2023. The most notable difference in  February 2024 vs February 2023 was evictions. […]

We set an all-time record for new calls in a month in January with 2,044 calls, eclipsing last January’s total of 2,037, making this our busiest month ever for new calls. This is the 4th time in the last 5 years that the tenant hotline set a record for new calls in any month. This […]

For the first time, the tenant hotline took over 20,000 NEW CALLS in one year. 2023 was the third straight year the hotline set a record for both new calls and follow-up calls. 20K is a massive number, especially considering where HOME Line began in 1992. From 1992-2001, HOME Line averaged 4,200 new calls per […]