July, 2023 was yet another incredibly busy month for the tenant hotline. We took 3,307 total calls (new plus follow-up calls) last month, a 7% increase over July, 2022. For the year, the hotline has taken 12% over the 2022 total through July. While new calls are up 3% for the year (and last year […]
First Half of 2023 Hotline’s Busiest Six Months Ever
The first half of 2023 was the tenant hotline’s busiest half-year ever for new calls, follow-up calls and total calls. We’re on pace to top 20,000 new calls for 2023, a startling number that demonstrates how much Minnesota renters have grown to rely on this service. Evictions remain the biggest reason for our increased work. […]
May 2023 Hotline Update: Call Totals Up 14% over Last Year
Last month the tenant hotline took, once again, a record number of total calls for that month. It was our busiest May ever. We took 2,992 total calls (new plus follow-ups), topping last May’s total of 2,807. For the year, we’re up 2,180 calls total over last year’s total at this time, a 14% increase […]
April 2023 Hotline Update: Call Volume still up over 2022 numbers
We’re 1/3 of the way through 2023, and the tenant hotline continues on its record pace. This month, we’ll focus on total calls, which means new calls plus follow-up calls. So far, in 2023, we’ve taken 12,165 total calls compared to 10,170 calls at this point in 2022—a 16% increase in total call volume over […]
Calls 14% Higher in First Quarter 2023
The first quarter of 2023 is over and we have, once again, record call volume on the tenant hotline. 2022 was, by far, the busiest year for calls in HOME Line’s history. 2023 is shaping up to be even more massive, with 5,467 calls in the first quarter, a 14% increase over last year’s record […]
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