The tenant hotline’s calls/emails were the 2nd highest totals since opening in 1992, only down slightly in 2024 from 2023’s record numbers. Over the last two years, we averaged over 20,000 calls per year. In 2024, we took 19,933 new calls compared to 20,086 in 2023, a less than 1% decrease. Follow-ups were also our […]
HOME Line VISTA Cohort Completes Annual Neighborhoods Now! Training with U of M CURA
The VISTA cohort spent the week of December 9th participating in the Neighborhoods Now! Program, rounding out their intensive onboarding process with HOME Line, and pulling together all that they have learned in their first few months of service. This annual training is a staple for both the HOME Line VISTA Cohort, and the larger […]
Recording of HOME Line’s 1/15/25 Tenant/Landlord Webinar: 2025 Legislative Agenda
On January 15th, 2025, HOME Line Housing Attorney and Communications Coordinator Rachael Sterling hosted a webinar covering HOME Line’s 2025 State Legislative Agenda. Rachael was joined by Public Policy Director Michael Dahl and Policy Attorney Larry McDonough to cover the legislation HOME Line will both lead on and work in coalition with other coalition partners […]
November Sees Most New Contacts to Hotline Ever
This November was the hotline’s busiest for new contacts (calls & emails) ever . Last year we had 1,461 new contacts in November while this year, we had 1,583, a 7% increase. Here are the top 10 reasons for calls in November, compared to November, 2023. Contact Reason Number of Contacts Change from Nov. ’23 […]
After catastrophe, A VISTA member reflects on service
After a devastating apartment fire killed two and displaced more than 20 families, Elliot Park Neighborhood, Inc (EPNI) stepped up to assist. VISTA cohort member Colton, who is serving at EPNI, reflected on the experience, and what they’ve learned as a result. The fire occurred less than two weeks before the VISTA cohort’s start date, […]
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