October continued the torrid pace for call/email volume on the hotline. We set an October record for total contacts (new plus follow-up) with 3,482, surpassing our prior record (2023) of 3,235, representing a 7% increase over our previous busiest October ever. We continue to be on pace to shatter our annual records for new, follow-up, and total contacts to the hotline.
For new contacts, we were up over 8% compared to last year.
Here are the top 10 reasons for new contacts for October 2026 versus October 2025.
Eviction contacts reclaimed the top spot this month for new contacts, but both evictions and repairs remain on pace for very high numbers of contacts to our hotline for the year (only 8 contacts separate the two for the entire year).
The numbers increased in 8 of these 10 categories, including each of the top 5 categories, explaining the overall increase over last year’s numbers.
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