October was another busy month for the hotline. We took slightly fewer calls/emails in October (2,929 total) than in September of this year—about a 5% drop. There were 1,664 new calls/emails in October and we remain on pace to potentially top 20,000 for the calendar year, repeating last year’s accomplishment. Here are the top 10 […]
Last month the Hotline saw a 5% increase in Contacts from August 2023
New calls/emails for August eclipsed the total for August last year. This August, we had 1,943 new contacts compared to 1,860 last year, a 5% increase over last August. Here are the top 10 reasons for calls last month, compared to August, 2023. Contact Reason Number of Contacts Change from Aug. ’23 1. Repairs 584 […]
HOME Line VISTA Program Winds Down 2023-2024 Cohort
Our 2023-24 VISTA Cohort Members are finishing up their service at the end of this month, and our new cohort members will join shortly after! This year’s members have had an incredible year of learning, community building, and capacity building at their various host sites. We will see 5 of our current members returning to […]
HOME Line has busiest July ever for new calls/emails
This was our busiest July ever for new calls/emails—we helped 1,794 tenant households throughout Minnesota, eclipsing last July’s 1,775 total. This was our 5th busiest month of all-time for new calls. Here are the top 10 reasons for calls last month, compared to July, 2023. Contact Reason Number of Contacts Change from July ‘23 1. […]
Hotline Mid-Year Update
We’ve gone a full half-year on the tenant hotline and have some interesting statistics to share. 2023 was our busiest year in HOME Line history for contact volume so it is unsurprising that tenant hotline client interactions (primarily calls and emails) are down from last year’s halfway-point totals. In 2024 thus far we’ve advised 5% […]
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