Another big month for calls/emails to the tenant hotline with a 12% increase in new contacts over February 2024. Here are the top 10 contact reasons for February, compared to February, 2024. Contact Reason Number of Contacts Change from Feb. ’24 1. Evictions 447 + 30% 2. Repairs 442 + 20% 3. Break Lease 142 […]
VISTA member uses creativity and innovation to drive accessible renter engagement
Savannah, a first-year VISTA member of HOME Line’s tenant organizer cohort, has been hard at work finding ways to conduct accessible outreach to the renters of West St. Paul. Savannah is serving as the Healthy Housing Organizer with the city of West St. Paul. Her VISTA position resulted from city council’s desire to address the […]
Hotline Contacts sets all-time highest record in January 2025
This January set the all-time highest mark for new calls/emails (2,050) to the tenant hotline in any month, eclipsing last January’s 2,043. Here are the top 10 reasons for contacts in January, compared to January, 2025. Contact Reason Number of Contacts Change from Jan ’24 1. Evictions 590 + 17% 2. Repairs 587 + 4% […]
VISTAs bring tenant rights trainings to communities they serve
HOME Line’s VISTA cohort members hosted a pair of virtual tenant rights trainings this month as part of the cohort’s mission to engage renters who are facing, or may face, displacement and/or substandard housing conditions. Cohort member Isa hosted a virtual training on January 21 as part of the Central Area Neighborhood Organization’s (CANDO) Tenant […]
2024 Another Near Record Setting Year on the Hotline
The tenant hotline’s calls/emails were the 2nd highest totals since opening in 1992, only down slightly in 2024 from 2023’s record numbers. Over the last two years, we averaged over 20,000 calls per year. In 2024, we took 19,933 new calls compared to 20,086 in 2023, a less than 1% decrease. Follow-ups were also our […]
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