We’ve finished the first quarter of 2025, and the number of calls and emails are up on the hotline. For new contacts, we’re up 8% over 2024 and for total contacts (new and follow-up), we’ve seen a 9% increase over last-year’s total. Here are the top 10 reasons for contacts in the first quarter of […]
VISTA Member Harnesses Skill, Passion to Lead Creation of Duluth Tenants Union Zine
Shi is serving with TakeAction Minnesota Education Fund as a tenant organizer with the Duluth Tenants Union. Since the union’s launch in October 2024, they’ve seen an increase in membership and have been able to help multiple Duluth residents get repairs. Last month, to better connect with Duluth tenants the union released The Pack Post, […]
Contacts to Hotline increased 12% in February from 2024
Another big month for calls/emails to the tenant hotline with a 12% increase in new contacts over February 2024. Here are the top 10 contact reasons for February, compared to February, 2024. Contact Reason Number of Contacts Change from Feb. ’24 1. Evictions 447 + 30% 2. Repairs 442 + 20% 3. Break Lease 142 […]
VISTA member uses creativity and innovation to drive accessible renter engagement
Savannah, a first-year VISTA member of HOME Line’s tenant organizer cohort, has been hard at work finding ways to conduct accessible outreach to the renters of West St. Paul. Savannah is serving as the Healthy Housing Organizer with the city of West St. Paul. Her VISTA position resulted from city council’s desire to address the […]
Hotline Contacts sets all-time highest record in January 2025
This January set the all-time highest mark for new calls/emails (2,050) to the tenant hotline in any month, eclipsing last January’s 2,043. Here are the top 10 reasons for contacts in January, compared to January, 2025. Contact Reason Number of Contacts Change from Jan ’24 1. Evictions 590 + 17% 2. Repairs 587 + 4% […]
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