January 2026 was our busiest month ever for new contacts (emails and calls combined): 2,095. This is the sixth time since 2022 that we’ve reset this high bar. The previous high mark was last July (2,065), and prior to that it was last January (2,045). As mentioned last month, this follows our busiest year for […]
2025 Marks a New High for HOME Line Services
We just wrapped up our busiest December ever—for both new contacts (emails and calls combined), 1,641, and total contacts—2,957. But the superlatives aren’t limited to December. This was the highest year ever in HOME Line’s history for new contacts, a statistic we’ve kept since 1992: 20,241 contacts from all 87 Minnesota counties, passing our earlier […]
Tenant Hotline Sees Fewer Contacts in November but Still on Record Pace
The tenant hotline saw an 18% decrease in new contacts (both phone call inquiries and email inquiries) in November 2025 as compared to November 2024. There was a 7% decrease in total contacts (new plus follow-ups) for the same time period. Despite this, the hotline remains on pace to reach yet another record for new […]
Tenant Hotline Contacts Continue to Climb in 2025
The tenant hotline saw a 5% increase in new contacts (calls plus emails) in October 2025 over October 2024.We also remain on pace to set an all-time record for new contacts in a year. In 9 of our top 10 reasons why tenants call us, we saw an increase in contacts this October compared to […]
Tenant Hotline Surpasses 350,000 Households
The tenant hotline reached a major milestone in September—we’ve now advised over 350,000 renter households since opening! As we move through 2025, we’re 75% of the way through the year and remain on pace for a record number of new contacts (emails and calls), up 3% compared to 2024. So far, 15,574 tenant households have […]