July set a record for new calls/emails on the tenant hotline with 2,065 contacts. This eclipses a record set earlier this year in January. We remain well ahead of last year’s pace, with a 6% increase in both new and total contacts (follow-ups plus new).Here are the top 10 reasons tenants contacted us in July […]
Our Busiest Summer Yet: A Record Month on the Tenant Hotline
Last month, we mentioned that summer is our busiest time of the year on the hotline because of a seasonal surge in security deposit cases.But we didn’t expect this level of busy. In July, we set a new all-time record for the hotline for new contacts (calls and emails). In the hotline’s 33-year existence, this […]
Midyear Hotline Contacts Trend 4% Higher in 2025
We’re halfway through 2025 and we’ll compare the first 6 months of 2024 to 2025’s results. We had 10,020 new contacts (emails and calls) this year, a 4% increase over 2024. We’re also up for total contacts (new, plus follow-ups). This year, we’re at 17,926 for the halfway point, up 5% over 2024. Here are […]
Summer is the tenant hotline’s busiest time. Here’s why, and how you can help.
Every summer, we see a spike in Security Deposit calls to the tenant hotline. Most landlords charge a full-months rent (or more) for a security deposit. The vast majority of our clients are, as defined by HUD, low income. The return of these deposits are a key part of making thousands of MN families budgets […]
Hotline Update – May 2025
We had a slight drop in tenant contacts (calls and emails) in May (1,385 new contacts) versus May, 2024 (1,643 new contacts). This happened for a couple reasons. First, May 31 was on a weekend this year. The last day of a calendar month (especially a summer month when move outs are high) is our […]