This was our busiest July ever for new calls/emails—we helped 1,794 tenant households throughout Minnesota, eclipsing last July’s 1,775 total. This was our 5th busiest month of all-time for new calls. Here are the top 10 reasons for calls last month, compared to July, 2023. Contact Reason Number of Contacts Change from July ‘23 1. […]
Hotline Mid-Year Update
We’ve gone a full half-year on the tenant hotline and have some interesting statistics to share. 2023 was our busiest year in HOME Line history for contact volume so it is unsurprising that tenant hotline client interactions (primarily calls and emails) are down from last year’s halfway-point totals. In 2024 thus far we’ve advised 5% […]
HOME Line VISTA Cohort June Highlights
Our current VISTA Cohort is nearing the end of their service term, which finishes at the end of August this year. June was a month of projects coming to fruition that have been in planning stages up to this point, with plans coming up to continue those project implementations, evaluate, and lay some groundwork to […]
Busiest May Ever for the Tenant Hotline
Last month was our busiest May ever on the tenant hotline. We set a record for both new and total contacts (calls and emails) from renter households. Staff advised 1,647 new contacts, a 13% increase over last May, connecting with tenants 3,130 times last month. Here are the top 10 topics that clients contacted the […]
HOME Line VISTA Cohort May Highlights
In May, our VISTA Cohort participated in two important trainings to support their work. Our friends at Arc Northland Duluth facilitated a Disability Justice Training for the Cohort during our monthly cohort retreat, teaching us about the history, intersectionality, and principles of disability justice, and provided activities to help us better understand how we can […]
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